These Terms and Conditions (“Agreement”) govern the provision of services by Boldli (“We,” “Us,” or “Our”) to participants (“You,” “Your”) under the National Disability Insurance Scheme (NDIS). By engaging our services, you agree to these Terms and Conditions.
NDIS: The National Disability Insurance Scheme as established under the National Disability Insurance Scheme Act 2013 (Cth).
Participant: An individual approved under the NDIS who receives services from Boldli.
Support Plan: A tailored plan outlining the supports agreed upon between Boldli and the Participant.
Services: The disability support services provided by Boldli as agreed upon in your Support
Plan.
Boldli provides services as outlined in your NDIS-approved Support Plan and Service Agreement.
Services are limited to those stated in the Support Plan. Any additional services must be formally agreed upon in writing.
Provide accurate and complete information necessary for the delivery of services.
Treat Boldli staff with respect and ensure a safe working environment.
Notify Boldli of any changes to your circumstances, health, or NDIS plan that may impact service delivery.
Allow reasonable access to your premises for service provision where required.
Fees will be charged as per the NDIS Price Guide applicable at the time of service delivery.
Payments will be processed as agreed in the Service Agreement, either directly by you or through NDIS-managed or plan-managed funding.
Invoices are due within 14 days unless otherwise agreed in writing.
Late payments may result in suspension or termination of services.
A minimum of 7 days’ notice is required for the cancellation of any service.
Cancellations made with less than the required notice may incur a cancellation fee, as per the NDIS Price Guide.
Boldli reserves the right to cancel services in the event of unsafe conditions, participant misconduct, or other exceptional circumstances.
Any changes to the agreed-upon services must be documented and approved in writing by both parties.
Boldli will provide 14 days’ notice of any changes to its services, fees, or policies.
Boldli collects, stores, and uses your personal information in accordance with the Privacy Act 1988 (Cth) and the NDIS Practice Standards.
Your information will only be shared with third parties where required by law or with your explicit consent.
Boldli implements robust data protection measures to safeguard your information.
Boldli values your feedback and provides a transparent process for handling complaints.
Complaints can be made verbally or in writing to enquiries@boldli.com.au.
Unresolved complaints can be escalated to the NDIS Quality and Safeguards Commission.
Either party may terminate this Agreement by providing 14 days’ written notice.
Boldli reserves the right to terminate services immediately in cases of:
Upon termination, Boldli will assist in transitioning services to another provider where possible.
Boldli operates in accordance with the NDIS Act 2013 and the Australian Consumer Law.
While every effort is made to provide high-quality services, Boldli is not liable for:
Participants agree to indemnify Boldli against any claims arising from a breach of these Terms and Conditions.
Boldli complies with the NDIS Code of Conduct, Practice Standards, and all relevant laws and regulations.
Staff are trained and screened in accordance with NDIS requirements, including mandatory Worker Screening Checks.
These Terms and Conditions are governed by the laws of Queensland, Australia.
Any disputes will be resolved in Queensland courts or as per the NDIS dispute resolution guidelines.
Boldli reserves the right to update these Terms and Conditions.
Changes will be communicated to Participants 14 days prior to taking effect.
If you have questions or concerns, please contact:
Boldli Pty Ltd.
1300 265 354
enquiries@boldli.com.au
